Jan 27, 2011 10:19 AM
10272 Views
Funny Excuses. I bought a prominent DVD player model (a korean company) from an electrical superstore last year. It cost us 4 thousand rupees. While it could play VCDs, MP3 and USB songs, without any problems, it used to get stuck while playing region 5 movies, between the scenes. Initially, we attributed this error to the DVD itself, but after a few months, when we found this problem to be recurring with brand new DVDs, we decided to visit the shop where we purchased this set.
To our surprise, we found that the shop had defaulted on a loan and was closed (probably temporarily) by the bank, as a result. Then I called their support centre and requested them to send someone to fix the problem. My complaint was registered and I was pleasantly surprised when they sent the support person within a few days. I was not so pleasantly surprised when the support person, claimed that the DVD drive needed to be replaced and we would have to wait for a few days. Few days later, the support person came with the new drive and replaced the drive. We checked the set with some DVDs and found the same problem. Then viola! The support person said, that may be the problem was with the component known as the ‘card’.
After that he disappeared for a month. I had to call and plead with the local support team for almost two months. They had some very good excuses like ‘card has not arrived from Korea’ or ‘support person is on leave’ or something or the other. After I threatened them with legal action, they sent the same person with a card. This person came again. I offered him some tea, as that is how we treat visitors to our house, irrespective of who they are. I thought that after installing the new card, now my troubles would be over. Imagine our surprise, when we found that even after installing the new card, the DVD player would still get stuck while playing DVDs. Now this ‘support person’ calls up the support centre and briefs them on the problem. The support centre provides some very funny excuses like ‘the DVD player can only give a high definition output but cannot read them from a high def VCD’. I told them how is is possible. If you advertise your DVD player as Region 5 DVD player, you should be able to play these DVDs without any glitches.
Then they requested me to test the DVD on another DVD player to test if DVD was working correctly. I showed them by playing a movie on my five year old set, without any problems. Then they grudgingly did accept that the problem was with their DVD player. I was tired of their game, so I decided to end it, there. Now I am looking forward to selling this set to a third person at half price, so that I can go for a more reliable Sony DVD player.
