Mar 15, 2024 12:54 PM
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Chapter 1: Getting Started
I found Duck Duck Story online and thought they could create a really cool anniversary gift for my husband. So, I placed an order and paid 200 rupees extra for express delivery.
Chapter 2: Waiting and Waiting
But the product didn't arrive when it was supposed to. I tried reaching out, but all I got were automated messages and robotic replies of how they were working on it, despite repeated requests that they call me(since their warehouse was in Vadodara and one of my friends was coming down to Mumbai from Vadodara before I was supposed to leave the country, I thought I’d just receive my order faster). However, no calls from them to ease this out. I paid 200 rupees for express delivery, expecting my order to ship within 3-5 business days. However, after 8 days, my product hadn't even left the warehouse.
Chapter 3: Delivery Drama
When it finally made its way to Mumbai, the delivery process was a comedy of errors. Instead of attempting a physical delivery, the courier simply rang me, and since I was abroad with an unreachable phone, the item was unceremoniously sent back to the warehouse in Vadodara.
Chapter 4: Silence Speaks Louder
I kept trying to get answers, but Duck Duck Story wouldn't respond. It felt like they didn't care about my concerns, which truth be told, they didn’t.
Chapter 5: Fighting for a Refund
I had to threaten legal action to get a refund. Even then, I'm not sure they deleted my personal info like they said they would.
Chapter 6: Hiding the Truth
I noticed that Duck Duck Story deletes negative reviews and blocks people who complain. It seems like they only want to show the good stuff written by their own staff, I’m guessing.
Chapter 7: Missing the Human Touch
Other companies involve you in the creative process and communicate better. Duck Duck Story lacks transparency and human touch, as they plunge into executing orders without involving clients in the creative process. Drafts? Forget about it. You're left in the dark until the final hard copy is delivered, assuming it arrives at all.
Chapter 8: Looking for Better Options
I realized there are lots of other companies out there that treat customers better. A quick search online will show you. I'm not including the names in this review as I definitely don't want this to look like I'm promoting another business. Because truth be told, I'm only ensuring that the real review for a business that gives absolutely no "ducks" to customers, delays orders, and ruins someone's special moments is told off.
Conclusion
My experience with Duck Duck Story wasn't what I hoped for. But I'm sharing it so others can make informed choices. There are better options out there. Just do your research.
