May 04, 2019 06:26 PM
617 Views
One word to describe their services, especially their Belapur unit.Useless and unprofessional. A consignment was sent on 27 Apr 2019 from Bangalore to Mumbai. After a week of non-receipt, checked the online tracking system and it indicated the consignment had reached the local office on 30 Apr and was out on delivery on 3 days but undelivered for some unknown reason. After lodging a complaint, the online status changed to Delivered however the consignment wasn't received. Complained to the customer care with no response. Went personally to the local courier office(Belapur) and that is when things became more interesting. The lady at the DTDC office insisted the consignment had been delivered and I had to wait until the delivery person returned to know any further details. She made no attempts to contact the delivery guy or give a proper response. I was asked to lodge a complaint with the office from where the consignment had been sent. Amazing isn't it? Complain to the office of origin for issues with delivery. After I insisted she call the delivery person, she decided to search the premises and found the consignment lying there. When questioned, the response was the online tracking system sometimes shows errors. No apologies, nothing. In short, according to her either the office of origin or the system was responsible for the delay, not their incompetence. This seems to be a regular habit as this is the second time it has happened with me. They just wait for customers to come and collect the consignments and make no efforts for delivery. Advice to use other options if you want your consignments to reach on time.
