If I could give a negative 100 rating I would! The process of buying a vehicle with Driveway.com has been nothing short of miserable. I began the buying process in early June of this year but the vehicle did not ship until late July, I received it on August 1st! I was told it would come with temp tags which it did not. Driveway neglected to tell me that because the vehicle was shipped from CA to NH we could not have temp tags. I went to the DMV to get my temp tags and received a 20 day plate.
Anne at Driveway assured me that I would have the title before those expired. They also said that the state of NH will give me a second 20 day temp plate if the title did not arrive, this is completely untrue! The state of NH issues a one time temp tag on a vehicle. I was told by the NH DMV if I do not have the title by the time the temp plates run out I will need to park the vehicle as I will be driving illegally.
This car was a gift for my son, we sold his previous vehicle so now he will be without transportation until we receive the title. He works 5 days a week and needs transportation to get to and from his job. Now we are inconvenienced further because we need to shuffle vehicles around to get him to and from his place of employment.
The communication with Driveway is extremely poor. My email, text and phone messages continuously go unanswered for days. To say their customer service needs a complete overhaul is an understatement.
Nick Aubel was my first contact at Driveway.com and at first, I have some confidence in him but as the days, weeks and now months pass I no longer have that confidence. Nick is slow to respond if at all. Anne, unfortunately at the time of this review, I don’t have her name, her contact info is +1 (541) 229-xxxx is also slow to respond if at all. Anne has given me misinformation time and time again.
Today I spoke with Mike from Lithia Motors in CA who informed me that "Driveways is having some growing pains and doesn’t know the process in different states”, he also stated that Lithia Motors has sent the Title to Driveway. Driveway tells me they are awaiting the title from Lithia.
Another issue was a day after taking delivery of the vehicle the carrier company called me asking for a $2200 payment and said the delivery should have been COD. I paid a $1200 delivery fee to Driveway directly. This was resolved but not until after several repeat phone calls, texts and emails falling upon deaf ears for a bit.
Nick so graciously mailed me two $50 visa gift cards for my trouble. $100 for the BS that I have put up with from start to well almost finish as we are not exactly finished are we… I still don’t have a title - $100 doesn't cover my wasted time, effort and aggravation.
My advice to anyone looking to purchase a vehicle from Driveway is to RUN don’t walk, DO NOT BUY FROM THEM!!!
I’ll keep you posted if when and if I ever get a title or response from Driveway. In the meantime, I will warn anyone and everyone on every social media site and outlet to BEWARE of this company.
My next step is small claims court, I’m retired and have all the time in the world to do so!
