As soon as the 1year warranty period is over the laptop stopped working. It gets hanged or dropped out when I'm in a meeting. Also it gets hanged when I'm trying to open an excell or any file. I've been trying to reach the customer support as well but they don't take you call or respond to message. Worst customer service and worst product. Please don't buy it.
I waited for a week to write this review. This laptop either functionally not set up good or i have received some bad piece. Neither Anti virus is working nor window is working effectively. Despite me setting the window reset and reinstalling it from the window update option. Laptop on its own created several administrators and sometimes its screen goes black. Whenever it starts, it start with black screen for 10 mins. Speed is very low. Its not giving me access to some feature stating it to me you don’t have permissions. Only option i have left to take this device to Dell centre. Its completely unsatisfactory that such a product behaves like this.
The battery life of this product is too poor it drains very fast . moreover Amazon customer service is not friendly they only say to ask Dell for this and they can't return the product
Worst experience
As per product spec, it had finger print sensor, backlit keyboard, camera privacy shutter. But the laptop we received didn't have it. Moreover, while shutting down the laptop, blue screen issue had come and automatically it restarted. When raised query to Amazon, they first wanted us to visit a service centre for a replacement. Then we approached one of the Dell's authorized centre and they denied and told its not possible as per their policy and only repairs can be done. We informed this to Amazon again and after continues follow-ups, finally they told laptop will be picked up and refund will be given.
The day I received this laptop, found out it is heating up too much. Immediately, contacted Dell support through chat and they guided me to do some diagnostic tests and said there is nothing wrong with the laptop. When I asked, 'Why the laptop is burning hot?' there is no answer. When I requested to send a technician, they denied and asked me to take the laptop to the service center. I did not buy new laptop to waste my time to take it to the service center. Now the laptop screen freezes. It does not boot sometimes and hence I have to push power button for 20 seconds in order to boot. Also, while booting, it often takes to recovery screen saying, "Windows did not shut down properly' or 'Windows did not load properly'. Instead of using chat support service, I called customer service last week over phone and they said they would send a technician. I am hoping the technician is able to identify the issue and fix it
