Sep 03, 2024 09:50 PM
223 Views
(Updated Sep 03, 2024 09:50 PM)
This was our second experience with Decorpot, and it has been nothing short of a never-ending nightmare. Despite a huge investment of approx Rs. 18 lakh for our 2 BHK(excluding the kitchen), the service was unprofessional and chaotic. We chose Decorpot based on rectifications of the past experience & assurances that they would provide a better experience this time. Unfortunately, that promise was not fulfilled. Some key Issues faced were:
Project Delays: We began the project in November 2023, and as of August 29, 2024, it remains incomplete. The timeline has stretched far beyond what was promised, with no clear end in sight. We had two standalone changes to the design(change of cupboard doors), while the rest was entirely their responsibility. However, they made it seem as though the delays were because of these changes we made.
Lack of Accountability: Before signing the agreement, we clearly outlined a few specific requirements and emphasized that we would only proceed if they could handle them. While they agreed during the sales process, the reality was quite different. Our designer consistently forgot our requirements, leading to numerous revisions and unnecessary rework. We have even spent multiple days from morning till evening at the office, explaining our needs & getting things clarified. Despite the project manager making some efforts, the overall coordination between teams was severely lacking.
Poor Communication: Communication was a significant issue throughout the project. We often had to chase responses, with weeks passing without updates unless we initiated contact. Even when we were assured that issues would be addressed, the same mistakes were repeated or just ignored. We've even gone to the office to address our concerns because we would not get any response on Whatsapp/calls.
Lack of Creativity: The designer relied heavily on Pinterest for design ideas, showing a lack of originality and initiative. Instead of providing creative solutions tailored to our needs, we found ourselves guiding the design process—something we expected a professional designer to handle.
Subpar Work and Lack of Responsibility: The quality of work was extremely disappointing, with damages to our walls(totally unnecessary due to lack of understanding of the requirement), and quite a few execution errors(false ceiling incorrectly done & redone, CNC idol colour incorrect & redone, wrong dimensions in the design that were rechecked by us before execution, wrong sizing of the foyer area design and work redone, wrong dimensions executed for the TV unit & redone, wrong aquarium unit & redone & the list of errors just goes on!) Most of these were only acknowledged after we provided photos or messages as evidence.(which is sad! - the bare minimum the team could do is acknowledge the error and help us resolve it).
The designer was defensive & unreceptive to any feedback throughout the process - to a point where we have had conflicted conversations but her lack of care was so visible. Her senior & branch lead assured us things would get corrected but their reassurances have not been helpful.
We were asked to pay again for something that the designer messed up and until we escalated, work was stopped due to payment.
Another significant miss was they promised during discussion to put Wipro/branded lights but they had installed some local ones. Had we not seen it right on time and seen the opened boxes, we would never have known this. Sad to see them stinge on quality for such a high value project.
We also asked Decorpot to coordinate with other vendors and assist on the ground, but we ended up managing everything ourselves. There was even a theft incident involving another vendor's materials, yet Decorpot refused to take any responsibility.
After this experience, we cannot recommend Decorpot to anyone. Their lack of coordination, accountability, and ownership & blame game turned what should have been an exciting project into a prolonged and stressful ordeal.
