Nov 23, 2018 08:20 PM
2414 Views
I am a regular customer of videocon d2h since 2011. I am in the habit of subscribing yearly for the same. Their anti consumer policies have been very dominant but we the consumers being very very tolerant usually ignore it. This time I thought to be tough & wanted to know how far will they go? I paid my yearly subscription of RS 6312/- for two sets of TVs on on 14.08. 2017. On this day previous balance being Rs. 46 Rs. net balance to my credit became Rs. 6358/-. As per their prevalent offer I was promised a the period of Subscription as 360+ 30 days i.e 390 days.FIRST DHOKA IS FOR ONE YEAR SUBSCRIPTION PERIOD IS NOT 365/366 DAYS BUT 360 DAYS. Now I had to go outstation from 19th Dec. 2017 to 2nd Feb. 2018. I gave them 2 options to accommodate me - one to put my connection on hold for above period or to disconnect it forth with. Strangely as usual they will not respond definitely but in vague manner or never to respond. On my return I found, my both connections were not working & their pat reply was that from their side it is all fine. There may be a defect in my TVs. They will send the engineer only if agree the pay his visiting charges. They forget that they are duty bound to give the service up to the door. They can charge the visiting fee only after convincing that Defect was really with the TV. I put my foot down. After haggling for four days they deputed their engineer & found that the defect lied with them. Thus my TVs REMAINED INOPERATIVE FOR 50 DAYS.
Once again I had to travel to USA. The TV remained inoperative from 7 July to 2nd October. I had requested the Company for either to put my connection on hold or to disconnect it with immediate effect. On 3rd Oct on my arrival My primary TV was not working. Similar type of haggling started to send the Service engineer. Once again after five days their engineer & confirmed that defect lied with the company & not the TV Set. I was reminding the company time & again to update my account by accommodating me for the days of in operation. Total days of in operation became 142 days say 140 days. I always got an automated reply that we will revert back within 24 hours. However there being a heavy rush of consumers interaction delay is possible . THIS REPLY ITSELF SUGGESTED THAT THEIR LARGE NUMBER OF CUSTOMERS WERE WRITING to them but they were not able to cope up with their complaints. In my case too this limit of 24 hours never ended & I never got a satisfactory reply. After giving my due the expiry date of my yearly subscription should have been extended to first week of February 2019 but in my account it was mentioned only 20th Nov. 2018. I have pleaded with them through emails, RTI, Telephonically but each request fell flat on the company. Summarily, the company has failed on the following counts: -
When I have paid them yearly subscription seeing 30 days bonus benefit well in advance how can the say subscription is for 390 days & not 3395/ 396 days.
When I am not using the connection how their meter will remain running? Is it not the violation of TRAI policy, ' Pay for the period & channels for USE. IF WE DIG FURTHER WE USE THE CONNECTION FOR FEW HOURS IN A DAY HOW CAN THEY DEDUCT THE MONEY FOR 24 HOURS? How can they force us to pay for so many channels when we are using only few channels?
3 By refusing to give me benefit for the full period of subscription, they are even violating the law of Weights and measures. EVEN A LAY MAN WILL SAY THAT IF HE IS PAYING FOR 40 KG OF COMMODITY, HE WILL NOT ACCEPT 35 KG or less.
- How can they insist that their service engineer be paid service charge till they prove that defect lies with the TV set & not with them? Their duty is to provide the service to my door step & not up to their AC control room. BUT in spite of all these pleadings, They have terminated my connection stubbornly on 21st Nov. 2018 - 77 days before. Will they now refund me the cost of the Dish, setup box, adapters etc which have become now useless for me without any fault on my part. IS IT NOT CHORO KI CHORI BHI AUR SINAZORI BHI - VIDEOCON CHOR HAI. ANTI CONSUMER HAI
