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MouthShut Score

35%
1.91 

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This Website is not matured enough to do Online...
Nov 24, 2015 05:52 AM 2746 Views

Customer Service:

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I do a lot of shopping through online. Every where some issues, but not a lot(Amazon, Flipkart etc - not even 0.01% issues).


But CraftsVilla has more issues. 25% failures. That is too bad.


Out of my 8 orders, 2 had issues. that means 25% failures.




  1. I gave order on Oct 19th as a Diwali gift. They said. expected delivery date Oct 25th. After 3  weeks, didn't delivery. I contacted support people. Got prompt reply, will get back to you in 2 days. Forget about 2 days, no response even after 6 days, then I contacted again. They replied, they are going to return my money. So sad.




  2. I ordered one more Saree for my cousin as a gift. They charged money, later "this item is not available".  Very bad, This is not as bad as previous one. Luckily after couple of days, they sent saree with different color.




Brand Response

Dear Subb,
Regret the inconvenience caused,that the product was sold out.Hence we could not satisfy your requirement.
Please note that your feedback has been noted and forwarded to the concern department.
We look forward to enhance your experience with Craftsvilla.
Happy to serve you!
Regards,
Mansi

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By: Craftsvilla | Jan 13, 2016  01:32 PM imageComments 0

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