Nov 05, 2018 08:22 PM
9249 Views
(Updated Sep 22, 2019 10:04 PM)
On August 3rd, 2018, I attended a presentation made by Country club representatives, named Dharshan, Muneer and RajaShekar at Café Coffee Day, JP Nagar, Bangalore.
They explained me different plans of Country Club / Country Vacations.
On the condition of me aishwaryasingh23ing the membership fee( Rs. 1, 39, 054) on the spot, they offered me following membership benefits, none of which I received.
Domestic and International stay for 6 nights, 7 days for a duration of 10 years for 8 people with 1 bhk accommodation.
Rs. 7000 cashback to the Cred824it card.
One time all paid international vacation.
Towards the membership, I paid Rs. 1, 39, 054 with my Cred824it card by converting this amount into 12 EMIs with 14.55% annual interest. While signing the agreement, and not finding the above above offers in agreement, they misguided me by telling it as a generic common agreement and told that I would receive different customized membership documents within 10 days after signing agreement.
At the same time, I got a verification call to which the sales team told me it as a mere account activation call and I just need to agree to the questions asked in the call. They told me again that I would get separate membership documents in the welcome kit and deceptively convinced me to agree for the membership period as 5 years in the call.
Later on finding online social media full of similar customer experiences and they being duped by the Country Club in a similar fashion, I referred to the point number 34(cool off period) in the agreement. According to that, I can cancel the membership within 10 days from the signing of the agreement by sending an email to centralcustomecare@countryvacationsmail.com(mailto:centralcustomecare@countryvac
ationsmail.com). The paid amount would be refunded after deducting Rs. 3800. Therefore, on August 6, 2018 I sent an email to cancel my membership with immediate effect and asked to refund my money. I received no response except an confirmation e-mail from Country Club about receiving my email. I sent many email reminders, but did not receive any response from Country Club about refunding the money. Please see the copy of the emails attached. I also talked about the same to the country club sales team, they promised to resolve either all my concerns or get my money refunded but nothing happened. To discuss my issues I also tried to call the phone number given in the agreement(040) 67484444, but there has never been any response on that either.
I have also sent a legal notice to Country Club on 18th Sept 2018 and yet have not received any response.
This is their modus operandi and they have cheated 1000s of people like that. It is very hard to fight them alone as the conditions in their agreement are very cleverly put together, we do not have documented evidences, we simply trust them and commit basic mistakes. So as an individual we tend to give up after sometime. We have to put a collective fight against them and stop this day light robbery. Mahiti Seva Samiti / Mass India NGO( Home(https://mass-india.org/), had put up good fight against them and has been quite successful in refunding many people’s money. One can contact Mass India NGO Karnataka president Mr. Gopal Koteyar( 9741180793 / 9980025751) if in Karnataka and Mr. Shibu George( 9869839988) for the rest of the parts in country. They are fighting with CC since long time. I and many other people got money back through Mr. Koteyar and Mr. Shibu has made around 400 people’s money refunded till now.
