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Cloudnine Hospital - Old Airport - Bangalore Image

MouthShut Score

34%
1.80 

Infrastructure:

Medical Care:

Staff Attitude:

115, Nanja Reddy Colony, Jeevan Bima Nagar, Old Airport Road, Bengaluru 560075, KA

+91-9972899728

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Terrifying experience in emergency room!
Sep 12, 2023 12:42 AM 6714 Views (via Mobile)

Infrastructure:

Medical Care:

Staff Attitude:

My 1 year old baby had licked the naphthalene balls for over 15secs. All search results pointed to taking to the nearest hospital in emergency so we called the hospital to check on the next steps and inquire if there's any doctor available to which we were asked to visit the hospital just to be safe.


After reaching there, the nurse checked for vitals and confirmed it's stable, the doctor conveniently arrived 15 mins later (looked drowsy, not sure if he was sleepy/drunk) he confirmed that there's nothing to worry about and to keep a check on few things like throwing up multiple times, Fits, loss of consciousness. As a concerned mother of a 1 year old, I asked him how would I know if she has lost her consciousness to which he responded if she looks asleep and you try to wake her up, she doesn't respond. While he was explaining I asked how to differentiate between sleeping and loss of consciousness to which his response was "you should watch some movies" with a disgusting look on his face, scratching his head, to which I said he could have been more polite in answering the question instead of running around the bush in a very low tone and politely. He again made that disgusting face and asked in that accent "What do you mean?"


I started recording a video right at this moment and we got into an argument where I told him, if I had watched it in movies, why would I be asking this question in the first place and his defying statement was "you should have told me you haven't watched such movies"


Isn't my question self explanatory that I don't know what it is? If I knew, why would I be even asking such a silly question to begin with, his lack of common sense here makes it very clear that he was either in the hospital for God knows how many days or he was drunk! There's no other possible explanation to such lack of common sense.


I started shouting trying to make a point that I'm a concerned mother here and is this how he, as a doctor speaks to a patient's caretaker, what kind of doctor does he make? To which he multiple times mentioned "Get out of the hospital" (20+times I guess) He thinks the hospital belongs to his forefathers and even in that case, he lacks basic empathy and compassion.


I know nothing about his educational background, the oath he has taken as a doctor and his upbringing but his behavior at 11 pm in the night, with a new mother worrying about her daughter and his silly responses speak volumes.


It also makes me question the quality of doctors Cloudnine is capable of hiring.


I spoke to the operations manager but considering there were nurses and other people around, they wouldn't say a word against him to save their own jobs although the Operations Manager told me she'd look into it and do the needful.


I swear this is a horrifying experience for anyone visiting this hospital.


If I were capable enough to know the answer, I'd not even go to a doctor late at night and I'd not even ask a SILLY question.


The question might be silly for doctors but not for a concerned mother.


Everyone else there asked me to calm down as there are other patients around but not the doctor who's shouting equally the whole time! He didn't shut up for a second either and expected me to shut up because of course, I am a woman and this is what men have been doing for years and he kept saying "Do whatever you want" because he was confident there's nothing that could go against him as the hospital staff would back him up any day and not a strange woman who nobody knows there.


While all this was happening, he also mentioned that he's been working day and night and blah blah - I DON'T CARE!


When the doctor lacks to show empathy, how can he expect someone else to show empathy towards him? Life is a circle and so is Karma!


You Give Respect, only then You Take Respect.


There's no option to post a video hence here's a photo without the doctor's name on it. This doctor is also nowhere to be found on their official website.


Already dropped an email to Operations & Centre Head.


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