Harassment & Fraud. Review on Citibank

Hello Everyone

This review is about the reality that will pop open your eye. I want you all to read this real life event that happened with me and see if you really want to have a relationship with Citibank.

I am 65 yrs old retired heart patient and I lost my beloved wife few months back. She had a long association with Citibank and owned a credit card and had a great civil score. I informed Citibank regarding demise of my wife. Citibank confirmed me that there is an extra payment of Rs 9379.20 which Citibank will be giving back to you and thereafter close this credit card so please share the documents.

I first initiated the conversation process on 5th of May 2020, and today(11th June2020) after 37+ days of constant follow up via emails and endless calls. I am forced to write this review, because I did send all the said documents 3 times. And today on 11th of June 2020 I again received a mail saying to share all the documents again. I explained to Citibank that I am in tremendous plain of losing my beloved wife and you are harassing me and increasing the pain(you can read in the screenshot)

People please be careful with such bank, rather I am so hassled that I even did not ask Citibank about the life insurance that they give complementary with the card.

Rather they are not even giving the money owned by us(Rs. 9379.20), what will they give money for the life insurance.

Please don’t get carried away by Citibank. I feel that Citibank have pick pocked me. Even more I did speak to Mr. Sharad on 13th June 2020. He confirmed me that Citibank has received the mail on 13th with all the documents and therefore the case will be solved in 3-5 days. He did give me a reference number as 1494. This is how they fool people. No respect for a senior citizen a heart patient, and no humanity.

For your reference the following screen shot is self-explanatory.

Following mails were sent to retail.dox.india@citi.com

Mail 1: Fri, May 8, 11:44 AM

Mail 2: Thu, May 14, 12:14 PM

Mail 3: Tue, May 19, 8:27 PM

Mail 4: Wed, May 20, 9:36 PM

Mail 5: Sun, May 24, 10:01 AM(10 days ago)

Mail 6: Sun, May 24, 10:07 AM(10 days ago)

Mail 7: May 24, 2020, 10:26 AM(10 days ago)

Mail 8: May 25, 2020, 9:40 AM(9 days ago)

Mail 9: May 26, 2020, 2:52 PM(8 days ago)

Mail 10: Jun 1, 2020, 5:22 PM(2 days ago)

Mail 11: Jun 3, 2020, 9:36 PM(8 days ago)

Anyone can reach out to me at soheilnarain@gmail.com and I can share all the documents. Pathetic experience with Citibank. Never expected that such a reputed bank will Pick Pocket such small amount.

Shame.