Sep 25, 2004 05:35 PM
4028 Views
(Updated Sep 25, 2004 05:35 PM)
I have an account with Canara Bank for more than 2 years. My branch is at Chennai (I do not want to tell the exact location). The ''customer service'' on that particular branch is really worse (is it the case of other branches also???). Whenever you request for something you will get a negative response, particularly the Branch Manager. He is the worst of them all. He treats the customers poorly.
They all behave like a normal government employees (careless and uncustomer friendly). On top of it this branch is certified with ISO 9000. (I still don't understand on what basis they are giving these ISOs to institutions, which are worse in customer service, but the basic theme of ISO is ''CUSTOMER SATISFACTION''!!!!).
The ATM service of canara bank is evern worse. Most of the time it will be out of order in my bank and it is very slow too. I think this one branch is enough to assess on how the other branches will be performing. Overall, my interpretation on Canara Bank is just poor.
