Sep 29, 2017 02:28 PM
28162 Views
If you are looking for convenience and peace of mind than DO NOT deal with Canara Bank.
Customer service is pathetic and unfriendly. Lack of concern and unenthusiastic to listen and solve the query. They NEVER admit or apologize for their mistakes and most of the times not even rectify it.
ATM machine is mostly out of order. Bank staff are not willing to take accountability and said that this ATM machine is provided by a vendor and hence we cannot do anything about it.
I visited Mulund west branch in April 2017 to request the debit card password and they asked me to make a request of new debit card(this is their unethical way of making money as they charged me INR 288). After filing several forms and waiting for long time the staff said that you will receive the new card after 3 months as there are several requests pending from January. I had to visit the branch couple of times to follow up as there was no message or information on the request.
Internet banking is useless as I never received the OTP on my registered mobile number.
In August I visited the branch twice and the bank staff said that they will fix the internet banking issue. But as expected, they never provided a solution. Today I again called the branch to follow up on the Internet banking query and this time also all the efforts were in vain. Initially they said Ms. Geeta(the lady responsible for internet banking) is not available and asked to call after 10 min. So I called after 20 min and spoke the concerned person but she was not helpful and did not solve our problem.
After insisting, they let me speak to the branch manager Mr Rajendra. To reach him over the phone is a hassle and he is not at all approachable. His first response "call after 2:30": that was highly unprofessional as he was not interested with customer concerns. I told him that we are calling you during the branch timings so why cant you at least listen to our query. His response "There are already 20 complaints in front of me so you have to speak fast'. After explaining him the issue he replied that we have to send an email to him stating the same issue and then only he will try to sort it.
Phone banking is just an automated voice system that is running over and over same thing without providing any proper support.
I have very old account but the bank do not even bother to help their loyal customers. After this incident they have left me with no choice but to close my account.
