Goliath has to face it's nemesis, David. Review on BSNL

I am surprised that I thought of that caption, considering that I have had plently of problems with the BSNL before it became a Corporation, which were finally settled long after it became one. In the year 1998, I was doing pretty well in life and in profession and in the heat of the moment got carried off into booking a new telephone connection at my residence. Mainly because too many people had started complaining that my existing line kept busy with me being on the internet whenever my heart desired. But the result was that I ended up paying thru my nose for my own excesses (should have expected it from myself, but did not). I was billed in excess to the tune of Rs. 18500/- in one single year, and those guys made me pay thru my nose!! My complaint of excess billing went upto the Chief General Manager before it was finally settled at a lower amount than what I expected. But in the last one year I have been witnessing a sea of a difference in the attitudes of the people in BSNL. For the first time in my life, I got a call out of the blue from BSNL saying that my refund was lying in their office and could I please come and submit the documents needed by them !