Nov 05, 2015 08:05 AM
29591 Views
BSNL is losing customers quickly to other more friendly services. It tries to attract broad band customers by offering them one month rebate for an advance annual payment.
This besides guaranteeing atleast a one year marriage, saves them atleast 15 rupees mailing and related charges per customer per month= 180 rs.
The customer also supposedly enjoys no hassle of paying monthly bills on time and insurance from disconnection for non payment.
But this is Brainless from disuse brain dead BSNL.
They still send you monthly modem rental charge of 150 and penal charges and interest for non payment, despite having about 12000 of your rupees in their account.
When you call to find out you start at the lowest clerk in the pecking order who just points the finger upwards in a constant closed loop finger pointing without any resolution. No one no matter how high up is willing to admit he/she is the author of such phenomenally stupid plan.
1) why The advance FTTH cost does not include the modem rental, without which the service is worthless.
2) If they had to charge you a monthly charge it should be collected along with the FTTH charge in advance under a separate head if necessary.
3) what prevents them from giving the same one month rental rebate benefit of 150 rupees by collecting advance modem rental.
That we all know because BSNL is brainless.
