I Wish I could give negative stars. Worst hospital. Review on Brookefield Hospital - Kundalahalli - Bangalore

I admitted my brother in an emergency who had a high fever and happened to faint at home as it was the nearest hospital from my place.

Once we reached the emergency department, doctors and nurses were so not ready that they didn't even have an emergency stretcher. we somehow managed to get him to the ward. After some examination the doctor(Mr. Venkatesh Pujar) on duty said that he might be having a seizure/fits, there is a greater risk and he is required to be admitted in ICU. I quickly agreed for the same as I was worried and I couldn’t think of any other option. I was asked to pay 20k in advance and I made the payment without having a second thought.

The night he was kept in ICU and they conducted every possible test they could and said that there would be a neurosurgeon visiting early morning at 7 am. I was fine with it as the only concern for me was my brother's health. I spent the night at the waiting room which was very dirty( the bedsheets were never washed with mosquito blood on the same) and I fell sick the next day(viral which lasted for~10 days) and I suspect because of this.

The next morning no Neurosurgeon arrived and(Dr. Pradeep Kumar TJ) who also happens to be the MD of the hospital, came to take a routine check. By this time: Renal profile, Reactive protein, CBC, Liver function tests, Blood glucose Random(RBS), Troponin-T, Dengue NS1 AG, AB, Peripheral smear for malaria parasite, Typhidot(salmonella Abs), Urine Routine examination and Canulization were performed.

I somehow figured out after reading the reviews for the hospital and the doctors that they delay the treatment to charge more for their wards and services and I had some sort of negative vibes about the doctor and the hospital as well. There were no positive review comments about the doctors & hospital in google/Practo and my brother was the only patient on the floor. The next thing I did was decide to take him to a better hospital nearby(Columbia Asia) also because the insurance policy my brother was enrolled in, had Columbia Asia as a network-cashless hospital. Dr. Pradeep approached me and said that it might be a case of brain fever and a full-body MRI would be required, by the time my brother was active but was still kept in ICU. I asked for the reason why he is still in ICU in spite of his temperature coming down and he is active now. The doctor started being rude to me stating it's the doctor's job to make sure that the patient is fine and he would be kept in ICU and would not be moved to a regular ward. That's where I made up my mind and decided to move him to Columbia Asia. When I again approached the doctor to get him discharged, he started to be rude to me and made every possible statement to frighten me so that I changed my decision.

By this time below are the INJECTIONS & MEDICINES that were given to him for no good reason: PENTOWOK(R-JET) INJ, RENERVE INJECTION, DEXONA INJ 2ML, ACIVIR, EMESET, MANNITOL, NOSOCEF and lot more.

I fought with the doctor and finally got him discharged - AGAINST MEDICAL ADVICE.

After the discharge was approved, my brother and sister were the only ones on the floor and the ICU was left unattended as everyone was now focused on calculating the bill at the billing desk. I was charged 26, 000.00 for the 15 hours of hospitalization with the doctors beating around the bush with all kinds of tests, medicines & injections. I must say the hospital does not even follow basic cleanliness, no wonder why you won't see any patients here

The next thing I did was took my brother to a renowned doctor where I myself was undergoing consultation for viral fever in Apollo clinic - Kundanhalli for a second opinion. She was surprised to see the kind of treatment that was given and gave a list of medicines and insisted me to admit him if the temperature rises again. The temperature was 102-103 - constant and he was doing fine. I did not want to take any chances, so I got him admitted to Columbia Asia, Whitefield the next day night. He was admitted there for 5 days under a renowned doctor's supervision and the Widal test confirmed that he had Typhoid. He was treated for Typhoid and he came back home recovered.even the tests undergone in Brookfield and the kind of treatment provided did not make sense to the doctors in Columbia Asia. Thankfully, he recovered completely after 20 days of medicines and treatment. Thanks to Dr. Leeni & Dr. Vinod. I strongly recommend both of them.

Here comes the next challenge: reimbursement of the insurance claim. as per the regular process, I submitted the bills of Brookfield hospital for reimbursement. The insurance agency rejected the bills as there was no treating doctor's certificate provided for the same. I went back to the so-called MD Dr. Pradeep, He was so rude and denied to provide any such document. I and my brother visited the hospital at least 5 times to receive the certificate. Finally, I requested the insurance agency to send out a mail and it was found that the emergency doctor(Dr. Venkatesh) had provided a blank sheet with no mention of why the admission to hospital was suggested, he had left all the columns - doctor's notes, tests advised, the diagnosis, etc blank. How can a doctor be so careless? on finding out that it was the hospital's fault Dr. Pradeep then asked the staff to fill all the details and provide the same to me.