On 24th March 2020, my daughter had reported a a suspected Fraudulent transaction through UPI carried out on 13th March 2020 from her #Axis_Bank Savings Account for a significant amount of money.
The case was not addressed at all and she continued to get some auto-generated mail about the scope of service during COVID19. It clearly said fraudulent transaction is something that will be addressed with no action was taken
So she again raised the complaint on 13th April. On 18th April, she got a Reference No. and was asked to send in a bunch of documents including Dispute Form. She sent all the required documents on 20th April by replying to the original mail.
She now got a mail stating, that she has reached the Credit Card department and needs to again raise her issues through the support site.
She then took this up with the Nodal Officer on 20th April for no proper resolution being given in one months time.
Till date, there has not been any resolution or communication from anyone including the Nodal Officer.
And now, on 30th April 2020, today her Debit Card got blocked without either any information to her or her consent.
On calling the Tolled Customer Service no, she is informed that at neither can the Card be unblocked nor can a new card be issued to her now
The Customer Service Agent Swetha advised her to go to the nearest #Axis_Bank branch for a resolution since they cant do anything about it.
So besides, not addressing the Fraud issue, #Axis_Bank went ahead and created another issue for the customer!!
Not sure, which world the bank is in since they don't seem to be aware of the movement rules during COVID-19.
