I have ordered 2 " AO Smith EWS-3 3-Litre Instant Water Heater(White) " from Amazon.in, they have accepted it and promised to deliver it to my registered address. And when it's near about to delivery date, they were advising that product got damage on transportation so they are refunding my money, they have initiated one refund with out informing me
if they have initiated only one refund. That clearly shows that it’s done by mistake. even if they send an e mail regarding refund, with out having an approval from customer how can they just refund item like that. There is no value for customers concern. And they were telling that this is the current Amazon policy(how sad which is not expected from a company like Amazon)
Yes I got an email mail from them and same time I have called their call centre agent, if I am not wrong it's Ms.Farsana, who have given me false promise of delivery will be done as promised on 18th October 17, same was confirmed again by Mr. Prem Kumar on 18th October morning 0840Am. So here your customer agent's were giving wrong information and misguiding the customer, because of that I have spoiled my whole day by waiting for the product. And here they are not giving any value for customers time. This kind of action is not at all acceptable.
And please clarify me how they can just refund the money without customer confirmation. Refund action have been done by their agent with out taking any kind of confirmation from my side. This in other way we can call as cheating. Amazon have promised to deliver the product to the registered address and taken money from the customer and in all of sudden you are saying you cannot deliver due what ever reason and refunding money that also as you wish with out taking customer permission. Customer / Consumer also have some rights.
It clearly says that the mistake have happened from their side and they are forcing customer to take refund which is not at all fair. And sorry/apology is not acceptable after keep on doing mistakes.
Only solution they were offering is forcing customer to accept your(Amazon) mistake and take refund and close the matter there itself. Which is not at all acceptable.
Hope this matter will escalate to the higher management and a better solution will be provided at earliest.
