Worst group - Alliance

Review on Alliance Galleria Residences, Pallavaram, Chennai

I had bought an apartment in Alliance Galleria, Pallavaram in 2016 and for the past 6 years, it has been a pathetic experience. Though it is early to comment on the quality of the construction however this whole journey of booking till possession has been really a stressful experience. They have the worst CRM teams and customer service. They will literally make you regret for associating with them every single moment you interact with them.

First time home buyers, please be very careful with them, until the booking and agreement signing their sales would give all kinds of commitments but once that is done they will route you to their CRM teams and then the chasing begins!

They will neither respond to your mails nor respond to calls. Even if you walk to their Kotturpuram office they will make wait for hours to respond. In case of delay, they charge you hefty delay charges which are part of their clause, but the worst part is they will not let you know that until your possession or even in your account statement and when you ask them they will simply reply you should have come to us and asked us if there are any delay charges.

During handover, they calculate these charges for years and ask for hefty amount to get the handover. If there is a delay in one milestone, the same delay charges should reflect in subsequent milestone so that customer is aware of them. But they will not let you know so they can charge a good amount from you. Never trust their email communications since they will simply deny afterwards saying it was sent mistakenly by the associate and then that associate has left the organization and this cannot be done now. There is no ethics or professionalism in their CRM and customer service teams. It is better to buy a home from a small reputed builder rather than going for these so-called big corporates.

After associating with them we will realise that they stoop so low that you start feeling disgusting to even talk to them. Buying a home is a dream and we put our entire life into repaying them, but after buying from this group it becomes a nightmare.

If you are associated with this builder, you must be prepared for the below points:

1. Their sale team commitments are valid only till the time you sign an agreement.

2. You will have to deal with the CRM teams who are unprofessional, non-responsive and rude.

3. You will have to face delays in every single phase of their work right from construction, amenities, possession and even their response.

Beware of this group. Don't fall prey to their location & amenities. Buying a flat with them will give you a complimentary mental stress, anxiety, BP etc.

Rated 1 star since we don't have the option to select 0 stars.

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