Down the drain!!. Review on Airtel Mobile Operator

Myself and my husband have a post paid connection with airtel. Since the first month, we have been experiencing some problem each month.

The big problem first:

This was so annoying and unprofessional that I have now decided that I will switch to another provider. I went to the USA and changed my sim, only to find my ohone locked. I might have made that setting but I could not remember. So, I mailed airtel and asked them specifchandru021y for helping me unlock the phone. They got back to me with some PUK code or something...i tried that out several times but it did not work. I mailed to ask if the code was correct. Each time the mail is read and responded by a new d h ...so no one takes ownership. They blame me for entering the code wrongly instead of re-assessing the problem (why should they care to work their tiny brains for my phone after all). Until this time, I have assumed that airtel is professional and knows its job. I should have googled and would have surely found airtel to have degraded and also would have found solution to the problem. But I paid a price for trusting those pigs. I lost all my ten chances to unlock my phone using their stupid code. Upon returning, I called 121 and the guys quickly said that that particular problem was not airtel's but was handset related. So, I should have gone to nokia website instead. Now how did he know and how cum his f@#% up colleagues on the other side of mails did not know this basic information? I was infuriated as I lost my numbers and some very precious pictures. So, I wrote back asking the manager to call me. Some pig calls all confused about the problem itself. So, I banged the phone. Had to write again for some decent person to call back. I got the call and get heard but NOT compensated. They do not have measures for compensation, you see. They only have measures to screw you but not to compensate for your losses. F &%^^& pigs!! And...MUST mention that thier mailing etiquettes are soooooo disgusting!!! The way they communicate in mails is like a robot replying back. As if there are no humans to continue the flow of communication. Bloody, who teaches them all this?!!! I have had enough experience with different customer care department but nowhere have I seen mails written this way.

The smaller issues:

The most common problem was their annoying advertisement, which we got blocked (although I would like to mention that one of my friends was unable to get DND activated and had to change over to Vodafone). Anyway. Then, every time I used to browse the web, some random download would take place without my consent and I would have to have it removed by calling the customer care (customer care was OK to resolve these smaller issues). But the point is who has the kind of time to keep calling customer care and keeping a tab on such random downloads worth 100-200 INR? Why should this happen? Are they cheating people or what? Next comes the charges for some miscellaneous text messages we never made since we knew our plan well and never exceeded the limit we knew we were being charged for something else. So, we dug out those extra charges and got them adjusted. But then again, for those whose usage is rather random, would perhaps never see these charges slapped onto them. The company benefits in millions I am sure, this way.

I was actually looking forward to their broadband..but not anymore I guess. Will not have anything to do with such unprofessional people. They used to be good a few years ago. Not anymore.