May 31, 2016 09:18 PM
8921 Views
My experience with Airtel:
—-
History:
I was a happy mobile, broadband customer in bangalore with airtel for many years.;suggested airtel to many friends.
So I wanted landline also from airtel.
Experience:
23-apr-2016
I called customer care telephone number and requested for
1) a plan upgrade from 899(8mbps+15gb limit per month) which is old to 899(16mbps+30gb) which is a new scheme.
Customer care reply:
The scheme is not available to existing customers. It is 899(8mbps+30gb) for existing customers.
I: ok please upgrade the plan
Customer care after some time: land line is required for a plan upgrade in that oradband connection.
I: ok enable landline. And give me a 99 toppup for landline to avail india free calls.
12-may-2016:
Customer care: it is only 999+40gb option possible for an upgrad for existing customerse, not for same 899.
I: ok make it 999+99 plan with landline.
15-may-2016
Existing broadband connection is disconnected by airtel themselves without any clue on what and how long.
I: raise complaint and get reference number that not working
Till 19-may-2016
Customer care: we are coming /we are confused by request for landline and complaint for not working
19-may-2016
Connection is rectified by a field engineer.
20-may-2016
Again broadband stopped working
I complained to nodal officer and appellate authority to get some help. No reply.
22-may-2016
Customer care: due to a back end port issue, landline is not possible to give you. Sorry for inconvenience caused. Please apply new connection.
I complained to nodal and appalette authority to ask landline and plan upgradation. They said backend limitation.
I raised a cancellation request of connection and noted down request number.
Customer care: someone will call you to initiate cancellation in 48 hrs.
Till 25-may-2016
No one called.
I: what happened to this cancellation request?
Customer care: that was a reactivation of connection request not a cancellation request in the system.
I raised another cancellation request.
26-may-2016
Customer care calls me and offers to cancel the connection from this day.
From that every day atlas 2 people call me from airtel and telling that we will resolve your landline enablement and plan upgradation. And it was a mis communication happened last times. Deeply regret your inconvenience.
I told I don’t need connection. Please credit 1000 rs initial deposit in my account because I will need to pay it for new connection.
Airtel sales team: in 5 mins we will credit the 1000
After that: no news
Conclusion:
If we are happy customer and want more service from airtel, airtel will try to cheat us in greed for new connection’s installation deposit money of another 1000 rs. They are making the nodal authority and appellate authority(Mandated by trai for consumer rights protection) puppets vomiting what customer .
Outcome:customer run away from Airtel
-A suffering customer
