Jun 27, 2014 06:34 PM
22710 Views
My name is Srikanth and I am from Chennai. My mobile number is 98414163*8. I have been using this Aircel number for last 8 years. I have also been using another 3 numbers of aircel for last 8 years. Last year I hadchanged to Tata docomo for the three numbers and I have retained the above number with aircel. this number was previously under cug with the other numbers. since one year, this was not connected to any cug number. however, aircel was charging me for the CUG also. I raised this query and asked for clarification from Aircel. they delayed the clarification and in BTW the due date for making the payment crossed. they stopped the service for non payment -(In spite of the fact I was using the aircel for last 8 years and sufficient credit balance is available against my account and clarification is pending from their side) hence to continue the service I have made the payment. Not happy with aircel service, I opted for number portability and have sent port request on 24th of June 2014. The reply should be by way of a confirmation 14 digit unique number which should be received within 2 hours. Till 26th June 2014, 4 PM I was waiting for the sms. At 4 pm I made the call to aircel call center. first call landed with Mr.Karthik who received me well. and told me that I have followed wrong instruction from IVR and He informed me that I have come to pre paid domain. any body can try this from tamil nadu. the dial in details are as follows dial 9841012345 for customer care. 1 for tamil and 2 for english and so on on pressing 1, you hear 1 for existing and 2 for new customer and so on on pressing 1, you hear 1 for pre paid and 2 for post paid on pressing 2, you will be asked to type your 10 digit phone number to confirm the number press 1 then various options and option 5 would be for number portability you will have to hear their nonsence for almost 70 seconds and then by pressing 2 you will be directed to the customer care executive. I did the above for almost 4 times continuously. the persons attended my calls and their remarks. 1. Mr. Karthick - sir, you have come to pre paid service please try option 1113 when I tried this option, I got the answer you are wrong and try again. so, I followed the above procedure 2. Mr.Raja - I asked him to connect me to his manager. he asked me what is the query. I started explained him again everything. again he said, his manager is not available and can try 9841012345. I told him I had come through the same number. he immediately put me on hold and cut the call without answering. 3. Mr. Rajesh / Rakesh - again the same story and he asked me try option 1299 and if not working then you call me again. 4. it didn't work out and I tried again. 5. this time it is Mr.Praveen - again try with 9841012345. fed up!
Unable to speak to the manager even if you try for more than 5 times. If anyone speak to manager of Aircel I will personally give them Rs.500/-. please tell me what I should do now. I need the following 1. I need to speak to the manager of aircel customer care and 2. I need the port change number from aircel.
Regards Srikanth
