I don't think I'll ever use Airbnb again. Vacasa...do not rent from them unless they send you current pictures of the property! They ruined our vacation and refused to refund me what I felt was more than fair! If I had seen pictures of current state, I would never have wasted a dime renting the place! I would NEVER RENT anything that looks abandoned and unkempt!
The Airbnb photos of the backyard sold me! I used photogrid to show the Airbnb photo and what the property looks like today.
I spent $1883 for five nights in Morganton GA! The inside of the home... bathrooms were not cleaned properly, the oven and grill were gross, one tv remote for two tvs, son spent couple of hours resetting and configuring tv and sound system, not even a sponge for the kitchen sink, a bag of prescription medicine from past guest found in kitchen, every potted plant inside(think 7 of them) were all dead, the cabinets were discolored, master shower would not get hot plus mold in grout lines, the 4 car garage was a junk room, the front and backyard were overrun with weeds... I could go on and on! Reporting issues got me.. So sorry for your disappointment we have reported to the local team! On 3rd day, they sent someone to replace the broken down wooden chairs for the fire pit, but who in their right mind would want to sit in weeds!?
I wasted time with Airbnb support and Vacasa! Airbnb should require properties to show current state! But no, they protect these companies instead of the consumer! There is no recourse for false advertising properties!
As a consumer, Airbnb and Vacasa robbed me of the ability to choose the right place for my family! Vacasa lured me in with gorgeous pictures and Airbnb gave them a loophole with their policy! They do not require hosts to maintain landscape BUT they allow them to post pictures that do not reflect the condition of the landscape! They are also not required to maintain anything they show in their pictures if they do not list the item as an amenity! How deceitful... Airbnb allowed me to be duped...Vacasa stole my money giving me a property that I would never have rented if I had seen it!
It is disgraceful, how they can just ruin a vacation that people spend hard earned money on to build memories! Deplorable! If I could give them a zero I sure would. They are not worthy of a single star!
I feel sorry for the Airbnb support team. My case was shifted to numerous representatives. They all understood my frustrations but hands were tied due to Airbnb's policies!
