Apr 22, 2019 11:51 AM
13667 Views
Dear DRS Team
Please check the complete case study of GC Number 4641854
• Picked on 30.03.2019.
• Committed to delivering at Guwahati – 10.04.2019
• Actually Delivered – 17.04.2019
• Delay – 7 days
This is regarding the complaint against the M/S Agarwal Packer & Movers(DRS Group) Reg office: 220, Kabra complex, 61 MG road Secunderabad – 500003.
I shifted my household item & Car from Jaipur to Guwahati with Agarwal packer & movers(DRS Group).
I paid the 77000/-(receipt attached)
They picked my household item on 30.03.2019 from the address Plot no 100, G-1 Vivek Vihar Jagatpura Jaipur. Total Item was 42 no & their GC number was 4641854. They committed to deliver the material in Guwahati by 9-Apr-2019(Mr. Chotu Sing – 9783927692) or mentioned the 10-Apr-2019 in their consigner copy means that by 10-Apr-2019 they will definitely deliver the material at Guwahati on mention address.
Mr. Chotu Singh confirmed that my consignment was dispatched to Guwahati on the same day(30.03.2019) & also confirmed that in next 2-3 days I can track it online also against the given GC number.
I tried the online tracking but it was not showing, I discussed with Mr. Chotu again but he told that it will work after 1-2 days. On 8-Apr-2019 I called to Chotu Singh to check the material status, he again committed that be assured it will reach by 09-Apr-2019 in any case, same day I send a mail communication to Agarwal Packer & they reverted that on 9th my consignment reaches to Kolkata & further they do not know that when will reach to Guwahati.
I again try to speak with Chotu that on what basis he has committed that it will reach to Guwahati by 9-Apr-2019 but he never picked my call. On 10-April-2019 I got the number of Mr. Jitendra Singh(Director – Agarwal packer & Movers) & I discussed with him, he taken all peoples on call & told that by 13-Apri-2019 I will receive my household consignment but again on 13-Apr-2019 I have not received my consignment, I again call to Chotu but he did not pick my call.
I have written a mail copy to Agarwal packer & they replied that on 15-Apr-2019 I will receive my consignment & this time they mention the vehicle number 8075 also.
On 12-Apr-2019 I got the Number of Mr. A.K. Agarwal(owner of the company) & I called him but he not picked call any time & message me to do WhatsApp. I did that also & he aligned person Mr. V.K. Mishra(again new person).
On 15-Apr-2019 I called to Mr. Jitendra Singh again & they committed that on 16-Apr-2019 I will receive my consignment but again it was fake commitment.
Finally on 17-Apr-2019 in evening hours I received my household items which were picked from Jaipur on 30-Mar-2019 & committed to deliver by 10-Apr-2019. I received it 7 days delayed.
I was given 42 items while I received 41 items, 1 item of Shoe Rack along with shoes is missing. Below are damaged items
One Almira completely damaged. (photo attached)
3-4 glass frames completely damaged.
Crockery items are damaged.
Matters found in WET conditions and because of this, it is completely squeezed.
The plastic box is also damaged.
Plastic symphony cooler received in dent condition
Shoe rack with shoes is not received.
One Photo Frame damaged.
White Board is damaged
All these details I have mentioned while I received the material and their local person Mr. Ved Prakash told me that they will report this to further.
Third Class packing was done, even the tape marks are not able to remove from the fridge & steel utensils.
