Aug 27, 2017 06:39 PM
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ACT Fibernet – Braodband advertises as the fastest with latest technology. But all of that technology amounts to nothing if ACT does not have the lowest level of understanding of ‘customer service.’ Sheer apathy and total negligence is what has put me in a state of inconvenience for almost 4 days now.
Experienced some continuous trouble with BSNL Broadband, I fell for ACT and their advertising stunts. I went for ACT broadband around mid-May 2017 after they gave a clearance on feasibility…went with a 6-month plan and all money paid upfront….my mistake though!
Last 3 months the connectivity has been very patchy. When it works it works fine but there is more time when it does not work
Calling ACT customer service is another uphill task and does not yield quick results…lot of waiting time. I may have registered complaints at least 4-5 times in the last 3 months due to link being down and in some cases later on realized the cable had been cut that runs from tree to tree in the neighborhood….another cancerous issue that we see around us here in Bangalore!
Last Wed Aug 23rd is when the link went down completely. And almost 100 hours later I’m still chasing them trying to get a fix or atleast ETA
I am told that the house in the neighborhood where they housed a connected switch/hub had been disconnected since the tenants had moved out and the owner was not agreeing to this arrangement. How does this matter to me and why is this my problem?
More importantly I wanted to escalate this to a supervisor or manager on the floor when I called their customer service phone and no one would come on the phone. Nor would they call me back as per their ‘commitment, ’ so-called. Aug 24th Thur evening 4 pm, then 26th Sat 2pm, and then again 26th Sat 6.30pm, yet again 26th Sat 10.30 pm, and finally Sun 27th 12:30pm are instances when they had committed but never bothered.
Having a problem is one thing but total apathy and not calling the customer back per ‘commitment’ shows the pathetic level ACT has stooped to in today’s digital age!
I remain a true consumer fighting for my rights and my connectivity…remember I have paid 6-month in advance. I shall take this matter to the Consumer Court, as well as to the newspaper, and more importantly fight a social-media war.
My intention is to ensure that a. other people are not duped by ACT and b. ACT understands the basics of ‘customer service.’ And here is ACT advertising about ‘value-added’ services when they have not got their basic service act together!
