Mar 19, 2014 12:33 PM
36282 Views
(Updated Jul 09, 2016 01:32 AM)
I have been using this Samsung 1.5 TR CRYSTAL+ AR18FC5EFBH Split AC since the last year and I must say I am not satisfied with this AC since the installation of the product.
The installation guys came from an agency called Nice Cooling hired by Samsung in Kolkata and they did an unprofessional work at installing the AC. They attached 5 feet of extra tubing from the outdoor unit(which I take as their attempt at making some extra money off the installation) but they didn’t charge the extra coolant required for extra piping, hence the cooling was not up to the mark.
I complained to Samsung and Nice Cooling and they both had a disagreement among themselves to the point where a technician from Nice Cooling told me, “Sir please KICK out any Samsung engineers who visit your house and don’t let them touch your AC”
Anyways, it finally took me emailing the CEO and other higher authorities of Samsung to get the issues resolved, but the initial hiccup was frustrating and Samsung should hire much more professional and able service techs to carry on their product installation. Cooling is just about okay but often times I find the compressor failing to start at the first go.
Update as on 18/03/2014
It has been not even a year that I purchased the Samsung AC and it has already stopped cooling. When I start the AC, the fan starts at full speed and after running for 3-4 mins, the speed of the fan suddenly drops, then after running at the lowest speed, the fan speed suddenly increases and all this while the compressor doesn’t start.
I restarted the AC and after 3-5 mins of the fan running, I felt the compressor starting and a mild and slow hissing sound – which used to be sharper and much prompt initially(the sound of the gas parsing in the coils) – but still no cooling, then again running for couple of mins, the fan speed drops.
Have called in the technicians who haven’t visited yet, but my guess is Gas leakage, which is a very very common complaint with Samsung AC owners. My AC is still within warranty, so not sure if I have to pay for the refill, but nevertheless, this put a really bad taste in my mouth for Samsung ACs
So I’d wholeheartedly advise, request, insist the readers NOT to go for Samsung ACs no matter how much they boast of their improved technologies or features. If an AC can’t hold it’s coolant for more than a few months, it’s just a piece of junk.
