Ctrls Review - My Bad Experience. Review on CtrlS Datacenters Ltd

My CTRLS Data Centre India Review

I am from India and I was on shared hosting with byethost for more than three years. As on of my website's traffic increased to more than 40000 page views a day, I decided to go for a dedicated or VPS hosting. I searched for an Indian player and found CTRLS.in data center. Things they listed on their website that attracted me towards them are,

1- Tier 4 data center 99.95% uptime

2- Low latency

3- Personal dedicated account manager

4- 10 GB Backup space on different server to eliminate possibility of Database loss

5- Perimeter level firewall, spam & antivirus

6- Full security DDOS protection and IDS

7- 24X7 Direct Phone Support

So I made a payment for their dedicated server plan DSV1(Dual Core 5700, 4 GB DDR III RAM, 500 GB SATA, 100 GB Bandwidth, 1 IP Address, Free Setup!)

For this I made USD175/month(Approx) payment.

For Cpanel Unlimited I made a payment of USD33/month additional.

Immediately I got an Email from one person called himself the Account Manager for me and he apologized for the unavailability of the DSV1 plan so that I have to go for the DVS2 plan.

For DSV2 plan I need to pay another USD23 additionally every month. With little hesitation, I paid that amount and moved to DSV2.

Now I started getting emails from Account Manager and from Support.

The account manager was dealing all the payment and billing and the Support was setting up the server.

I moved one of my website to their server and I was satisfied with the speed of the server and the latency.

Now the problem started

I asked them for the 10GB backup space on different server raising a support ticket.

I got a reply from them mentioning, they setup a WHM backup for all my account on the server.

I asked them, what about the backup on another server?

They replied that for that I need to contact the Account manager

I asked them, why I should contact the Account Manager for 10Gb backup which is already mentioned on your Inclusion list?

There was no reply from them.

So, I sent another email to the account manager and got no reply from him for another 24 hours.

I sent another email and got a reply of "We will provide you with the same". A short and sweet answer.

After 4 days I got another email from the support " As soon as we get an approval from your Account Manager we will configure the backup"

I did not got any reply from them. And the support ticket was open more than 20 days

I made a fast decision, not to send them anymore Emails or support ticket. I bought a US Hosting for 1/3 of the price I paid to CTRLS data center.

What I am feeling now is I made the right decision and that I am in good hands. All my support tickets are answered quickly with accurate information.

I moved all my Wordpress sites to that new server in 2 days and all my sites are really fast accessing from India( I am from South India, too far from Mumbai)

The latency of CRTLS.in hosted site was 75ms and US Hosted site( California Data center) is 260ms.

I am very aware that this latency difference is not going to hurt my visitors as all of my sites are well optimized and I never faced any problem for the last 5 years hosting from outside India.

Indian hosting providers should learn from US providers how to administer particularly their support side. If anyone have a bad experience like me, please leave your comment below.