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It's a great Review Website, one of the first. I used it to review a lot of things. I think they are impartial too. However, their systems can be bypassed by some clever marketing gimmicks of a few customers who take Mouthshut for a ride .
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Few days back, I bought a mattress from Pepperfry.com. Mistakenly I ordered the wrong size. They mention on there website that, they offer a 7 days easy return window. However when I requested Pepperfry to return or replace the product. They simply refused to return or replace the mattress, saying that it is against their company policy.
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After this post airtel contacted me and resolved my issue by contacting me three time. Thanks to mouthshut.
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Thanks to consider my request for service of my water purifier but it was concerned nxt day after wrote on mouthshut.thanks to mouthshut for it.

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Just wanted to take a brief moment and appreciate the prompt support and guidance we've been getting from you, it's been very helpful in sorting out all minor issues. MouthShut's dominance in SERP along with the good support from you has been key in keeping our brand image and online reputation in check. Many thanks!
MouthShut's verified reviews and seamless platform have transformed our customer feedback process. Our partnership with MouthShut has truly revolutionized the way we gather and utilize customer feedback, enabling us to continually enhance our services. Their commitment to authenticity fosters trust and transparency. Highly recommended for businesses seeking to enhance their online reputation.
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We are delighted to express our satisfaction with the exceptional service provided by MouthShut. Your commitment to meeting deadlines and delivering top-notch work has not only helped us achieve our goals but also surpass our customers' expectations. Your collaborative approach, willingness to share ideas, and provide feedback have undoubtedly contributed to your strength and effectiveness as a team. We eagerly anticipate continuing our partnership for many years to come.